This product engineers visit.
With respect to heating equipment supplied by Bay Leisure any warranty claims covered by the manufacturer will be subject to a collection ,repair and delivery charge if the manufacturers establishes that the equipment was not installed or used according to the manufacturers instructions. In the event that the customer requires an engineers visit then a charge of £350 will be made before the engineer has made the visit. If the engineer when on site establishes that it is a genuine warranty claim then the equipment will be repaired and a full refund given to the customer. If it is established that it is not a genuine warranty claim and the customer requires a repair to take place then the charge may exceed £350 , depending on the nature of the fault.